Frequently Asked Questions

What is the delivery time for my order?

At Lavinia London, we ship our products directly from our suppliers to offer you the best prices. This means the average delivery time is 7 to 9 business days (Mon-Fri, excluding holidays).

What should I do if my order hasn’t arrived yet?

Due to high demand, delivery may take slightly longer than expected. If you haven’t received your order after 9 business days, please contact our customer service at support@lavinialondon.com, and we’ll be happy to assist you.

Can I exchange or return my order?

Yes, you can return your order within 14 days. Simply email support@lavinialondon.com with your name, order number (#0000), and reason for return. We’ll provide the return address and guide you through the process.

What are the return costs?

Return costs are at your own expense and depend on the shipping method you choose. Check your courier’s website for pricing details.

What are the return conditions?

You can return an item if:
✔ The 14-day return period hasn’t expired.
✔ The item is in its original packaging with all labels attached.
✔ The item is unworn and unwashed.

What payment methods can I use?

We accept secure payments via various methods, including credit cards and PayPal. You’ll see all available methods at checkout.

What if I didn’t receive an order confirmation email?

Check your spam folder first. Still no email? Contact us at support@lavinialondon.com with your full name and email, and we’ll sort it out for you.

Can I cancel my order?

Want to cancel your order? Contact us as soon as possible at support@lavinialondon.com with your name and order number (#0000), and we’ll check if cancellation is still possible.