Shipping & Returns
Shipping Policy
Delivery Time
At Lavinia London, we aim to deliver your order within 7 to 9 business days (Monday to Friday, excluding public holidays). Please note that these are estimated delivery times and may vary depending on your location and unforeseen circumstances.
Delays Due to High Demand
During periods of high demand, delivery times may be longer than usual. We appreciate your patience and assure you that we are doing everything possible to minimize delays.
Shipping Service
We work with trusted international carriers, such as DHL, to ensure your order is delivered safely and reliably. You will receive real-time tracking information to monitor your shipment’s progress.
Additional Services
- Free Shipping: We offer free shipping on orders above a certain value.
- Insured Shipping: For priority and insured deliveries, we offer this service at an additional cost.
- Customer Support: Our dedicated customer service team is available to assist you with any inquiries or concerns.
We appreciate your trust in us and strive to provide the best possible service. If you have any questions about our shipping policy, please feel free to contact us. Thank you for choosing Lavinia London!
Returns Policy
Right to Cancel (14-Day Return Policy)
You have the right to cancel your order up to 14 days after receiving it, without providing a reason. Once you initiate a cancellation, you have an additional 14 days to return the item. You will receive a full refund, including the original shipping costs, provided the item is returned in its original condition and packaging.
Exceptions to the Return Policy
For hygiene reasons, certain products such as lingerie cannot be returned if the hygiene seal has been broken or the item has been worn. This is in accordance with UK regulations that allow such exceptions. Please ensure that when trying on lingerie, the hygiene seal remains intact and the item is only tried on, not worn.
Return Shipping Costs
Return shipping costs are at your own expense and depend on the courier you choose. The estimated cost is approximately £7.25 per parcel. Please check with your chosen courier for exact pricing.
How to Return an Item
To initiate a return, please contact us at support@lavinialondon.com. Include your name, order number (#0000), and reason for return in your email. We will provide you with the return address. Once we receive and inspect your return, we will process your refund within 14 days.